Q1. What is my login ID?
A1. You can login with either your Email address OR your Mobile Number! If you are using your mobile number, please enter 10 digits without the 0 or 91 as a prefix.

Q2. Do I have to add 0 or country code before my mobile number?
A2. No, you just have to enter the 10 digit mobile number

Q3. How can I register on LootStreet.com?
A3. a. Fill in your personal details
b. Your login name will be your 10 digit mobile number please ensure you enter that correctly
c. You will be sent an activation code as SMS
d. After entering personal details you will be sent an email with the link of the verification page. Once you click on this link you will be taken to a verification page where you have to enter the activation code that was sent in the SMS
e. Please note that you need to have a valid mobile number and email id for registering on Lootstreet.com

Q4. Can I create multiple IDs using one mobile number?
A4. No, only one Login ID is allowed per mobile number.

Q5. I do not have an Indian mobile number can I register on lootstreet.com?
A5. Yes, you can register. The verification process for you will happen via phone. Our customer care representative will give you a call to provide you your activation code confirm your detail.

Q6. Do I need to register separately as a buyer and as a seller?
A6. No, there is a common registration for buyers and sellers.

Q7. What if I accidentally delete the SMS or I have lost the activation code?
A7. Please send an email to registration@lootstreet.com with your mobile number which you intended to use for login ID and we will resend the SMS with the activation code

Q8. What is 'Buyer log'?
A8. This is a logbook that keeps a record of all the negotiations that a buyer has had with the seller. The left hand side indicates the list of products that the buyer is currently bargaining for. Once you click on any product the details of the negotiations are shown on the page.

Q9. What is 'Seller log'?
A9. This is a logbook that keeps a record of all the negotiations that a seller has with the buyer. The left hand side indicates the list of products that he is currently selling. Clicking on the product names shows the complete details of negotiations on the page.

Q10. What does it mean if the product name is highlighted in the Buyer/Seller log?
A10. It means that there has been some activity in the logbooks of that product. It could be a new offer from a seller or change of status of the product etc

Q11. What is the meaning of the link 'View Logs'?
A11. When a user clicks on this link it gives a list of all the messages that have been exchanged with that particular buyer/seller. Also is a user wants to send a revised bid/offer, and then they should click on this link. This is the link, which will facilitate the negotiation process.

Q12. What happens if you 'Match Price'?
A12. When a buyer agrees to match the price this basically means that the price has been decided at the current negotiation level. If a buyer agrees to match the price of the seller then the deal is closed and the buyer is taken to the payment page.

Q13. What happens if you click on 'Reject'?
A13. When the buyer/seller selects reject it basically means they want to stop any further negotiations from that particular buyer/seller. The seller although has the additional functionality of reactivating negotiations with a buyer.

Q14. What is bargaining? Is it different from Auctions?
A14. Bargaining is a new kind of buying model, which is different from auctions. Unlike the buyer Vs buyer method of auctions, bargaining is a buyer Vs seller model. In the auction model the seller starts with the lowest price he would accept and the buyers keep raising the price until one buyer wins the auction. Quite contrarily in the bargaining process the seller starts with the price he expects and a buyer can negotiate with the seller for a lesser price.

Bargaining can be on the basis of both price and volume. When bargaining on price the buyer quote a bid at which he would like to purchase and negotiations keep happening until a decision is arrived at. When bargaining on volume a buyer tries to reduce price with the seller by agreeing to purchase a larger quantity of the product.

Q15. What is a bid?
A15. The price at which a buyer intends to purchase the product is called a bid. The first bid sent by the buyer to the seller is called the initial bid and the buyer can raise this bid over a series of negotiations to match the offer of the seller

Q16. What is offer?
A16. The price at which a seller intends to sell the product is called an offer. The starting price listed for a product is the initial offer for the product and the seller can reduce this offer over a series of negotiations.

Q17. When does a sale happen?
A17. A sale happens when the bid from the buyer and the offer from the seller match. A sale can also happen if the buyer agrees to pay the initial offer of the seller

Q18. How can I search for the goods that I want?
A18. There are two ways for you to search for the products you would like to buy. The first method is using the search bar wherein if you type in your product details it will show results in order of relevancy. You can also define criteria for search like the category or sub category within which you want to conduct the search.

Another option is to search using the list of product categories and sub categories given on the home page. This will list all the products within that category. On the right had side, which has a list of keywords, which the buyer can use to search for certain specific brands or models.

Q19. Do I have to bargain with the seller?
A19. No, it is not mandatory for a buyer to bargain with a seller. If the buyer agrees to buy the good at the offer price he can directly go to the payment page and purchase the product.

Q20. Can a buyer bargain with more than one seller?
A20. Yes, a buyer can bargain with more than one seller but a deal is only confirmed after a buyer makes the payment. So, even though a buyer is negotiating with many sellers he should confirm it with only one seller unless, he wants to buy more than one quantity of the product.

Q21. What does Number of buyers in the bargaining page Indicate?
A21. The number of buyers in the bargaining page indicates the current number of active bids and negotiations for that product.

Q22. Can I reduce my bid after the first bid?
A22. No, a buyer cannot reduce the bid below his previous bid. Once a buyer puts a bid the next should be a higher bid if they seller doesn?t agree to sell at that price and if the buyer still wishes to continue negotiations for this product.

Q23. How can I upload a product for sale?
A23. For selling a product on Lootstreet.com first you need to register yourself. After registering once you log in to your account you would see a link in the orange bar, which says, 'Sell your product'. Please fill in the product details accurately as it will be visible to the buyers. You can upload one main image and three other images of the product. It is recommended that you spend some time in writing detailed and catchy description, as this would attract the buyers to buy your product over other sellers.

Q24. Are there any pre requisites before I upload the product for sale?
A24. Yes, you should be a registered member of the website and also that you should be the legal owner of the product that you intend to sell.

Q25. I uploaded my product but that has not been listed. Why?
A25. All the products are admin approved and if any product is found to be one of those, which is not legally permitted for sale on websites, then it will not be listed. Please read the terms and conditions for a list of such products.

Q26. What if a seller doesn?t find any category or sub category appropriate for his product?
A26. If a seller does not find any category or sub category appropriate for his product then he should list it under the category OTHERS. If there is a large requirement for such a category then a new category can also be created but to begin with the seller will have to list it under OTHERS.

Q27. Will a seller have to pay listing while uploading a product for sale?
A27. In the initial phase of the website the listing of products is free. Sellers will be given sufficient notice when the listing becomes paid listing. Right now it is free so list as many as you can.

Q28. Can a seller refuse to sell if one buyer matches the price I quoted?
A28. Whatever offer is being sent from the sellers end to the buyer is considered binding and a seller cannot increase it later. So if a buyer agrees to match the price he is directly taken to the Payment page.

Q29. Do I have to provide shipping or will that be borne by the buyer?
A29. The seller has the option to decide upfront whether or not he wants to bear the shipping cost. He can incorporate the cost of shipping into the price of the product or alternately he could also pass it on to the buyer. This however has to be mentioned at the time of product upload and will be visible to all the buyers.

Q30. How do I pay for the goods that I have bought?
A30. There are six methods using which you can pay for the purchase of your products.
1. Credit cards
2. Debit Cards
3. Bank Deposit
4. PAYPAL
5. Bank Transfer
6. DD

Q31. How do I pay the listing price of the goods that I intend to sell?
A31. Currently, the listing on www.lootstreet.com is FREE and the sellers will be informed with sufficient notice when the listing fee is introduced. Also on lootstreet.com, the seller pays for the listing only after the product has been sold.

Q32. What is the minimum value of a good that can be sold on the Lootstreet.com?
A32. There is no minimum value for payment via credit cards and debit cards.

Q33. What is the maximum value of the good that can be sold on Lootstreet.com?
A33. There is no maximum value of the goods that can be listed for selling on Lootstreet.

Q34. Is there a fee for Listing of goods?
A34. No, currently the listing is free on Lootstreet. A seller can list as many unique goods he wants to sell and won?t be charged any listing fee.

Q35. What is the commission that is charged by Lootstreet.com?
A35. As of now there is no commission being charged on sellers. During the beta phase of the website all the transactions are going to be commission free, however the seller has to bear the payment gateway charges at cost.

Q36. Can I sell on the basis of fixed price only?
A36. The basic principle of this website is that 'Every price is negotiable'. It is expected that the seller should be open to negotiations. However if the buyer is willing to match the starting price then it is fine but if a buyer intends to negotiate the seller is expected to respond.

Q37. After the price has been decided with the buyer when should the seller ship the product?
A37. The seller will receive a shipment invoice from lootstreet.com after it receives the payment from the buyer. This invoice would have the shipping address and the product details along with the quantity. On receiving this invoice the seller should ship the product to the buyer and also provide Lootstreet with the shipping code for verification purposes.

Q38. When will the seller be reimbursed the value of goods?
A38. The buyer has to confirm the receipt of the good by clicking on an email link to confirm that he has received the good from the seller. Also if the buyer does not intimate Lootstreet about the receipt then we will call them on their mobile phones to verify if they have received the good or not and are satisfied with it. After the confirmation we will reimburse the seller an amount equal to product price less payment gateway charges.

Q39. What if the buyer forgets to confirm the receipt of good?
A39. Even if the buyer forgets to confirm the receipt of good Lootstreet will take the proactive step of calling them up on their cellphones and verifying the receipt of the good.

Q40. Do I have to provide proof of shipment?
A40. Yes, the seller has to provide a proof of shipment which could be the courier tracking number.

Q41. What if the goods are not as described, or goods are damaged?
A41. If there is any discrepancy between the product that had been ordered and the one you have received. Kindly ship it back immediately to the seller on the address that has been provided in the invoice. Also send an email to return@lootstreet.com and clearly mention the reason for the claim for refund. In all the above cases if the concern is found valid a new product will be immediately sent to you or in case of no more supplies the buyer will be refunded the amount.

If no complaint is filed within 3 days after the confirmation of receipt of the good then the complaint won't be entertained. Please make sure to file a complaint within 3 days of receipt of product.

Q42. How long should I wait for the shipment before submitting a complaint?
A42. You should on average receive the product within 7 days of the payment, but however there might be a case in which there are delays due to unforeseen circumstances. Hence a buyer should wait for 15 days at least before filing a complaint about the seller. The buyer can send a complaint at customercare@lootstreet.com and should mention the invoice number in the subject line.

Q43. Can I bargain with more than one seller for the same product?
A43. Yes, a buyer can bargain with more than one seller for the same product and choose which seller provides him the best deal. However he can confirm with only one of them. As soon as the buyer pays for the good to some other seller all other sellers will have a message in the status, which would say that the buyer has chosen another seller.

Q44. What happens if more than one seller confirms the price that I ask?
A44. The choice is with the buyer in this case to decide he would like to go ahead and buy from which seller. The decision is purely the decision of the buyer and lootstreet.com doesn't play any part in the decision.

Q45. What is the listing fee for goods?
A45. During the Beta phase of this portal, Listing won't be charged for the sellers. As and when we decide to introduce listing price it will be informed to all the sellers. A unique feature of Lootstreet.com is that you pay for LISTING ONLY IF THE PRODUCT IS SOLD through the website.

Q46. What is the commission that is charged by Lootstreet.com?
A46. During the Beta phase of the website all sellers have to pay a standard rate of 4% which is towards the payment gateway cost. When Lootstreet.com decided to charge commission per sale it will be announced to all sellers with suitable prior notice.

Q47. What are the advertisement rates on Lootstreet.com?
A47. For advertising on lootstreet please get in touch with us on +91-970-345-LOOT (5668 for LOOT) or email us on advertise@lootstreet.com

Q48. I want to remove my bid. How do I go about it?
A48. We are presently working on a module which will allow buyer and sellers to remove their bids if there has not been a reply from an interested buyer/seller. As of now, please email us at customercare@lootstreet.com and let us know of your removal request. We promise to take care of it at the earliest!

Q49. I live abroad, but frequently need to send gifts to my family in India. Can I create an account so that I can shop online here?
A49. Yes! We welcome NRIs who would like to shop on LootStreet! You can either register with an Indian mobile number or mail us at register@lootstreet.com with your email address and your international mobile number. We promise to get you bargaining in a jiffy!